Delay
notice to Alitalia passengers pursuant
to Regulation (EC) N. 261/04
1.
Applicability
The following rules shall apply:
A. in respect of Alitalia flights
departing from an airport in the
European Union, and flights operated
by Alitalia departing from an airport
in a third country to an airport
in the European Union (unless you
received benefits or compensation
and were given assistance in that
third country)
B. on condition that:
a) you have a confirmed reservation
on the flight concerned and present
yourself for check-in:
- as stipulated and at the time
indicated in advance and in
writing (including by electronic
means) by Alitalia, or by a
tour operator or an authorized
travel agent
or, if no time is indicated,
- not later than 45 minutes
before the published departure
time
b) you have been transferred by
Alitalia or a tour operator from
the flight for which you held a
reservation to another flight,
irrespective of the reason
C. only to passengers traveling:
a) not free of charge or at a reduced
fare not available directly or indirectly
to the public
b) with tickets issued under a frequent
flyer programme or other commercial
programme by an air carrier or tour
operator
D. when Alitalia is the operating
carrier of the flight concerned
pursuant Regulation EC 261/2004
of the European Parliament and of
the Council of the European Union
2. Rules for Assistance
I. When Alitalia reasonably
expect a flight to be delayed beyond
its scheduled time of departure:
a) for two hours or more in the
case of flights of 1 500 kilometres
or less; or
b) for three hours or more in the
case or all intra-Community flights
of more than 1 500 kilometres and
of all other flights between 1.500
and 3.500 kilometres; or
c) for four hours or more in the
case of all flights not falling
under a) or b).
Alitalia will offer you free of
charge:
- meals and refreshments in
a reasonable relation to the
waiting time; and
- two telephone calls, telex
or fax messages, or e-mails.
II. When the time of departure reasonably
expected is at least the day after
the time of departure previously
announced, in addition to the assistance
described above, Alitalia will offer
you:
i. hotel accommodation in cases
- where a stay of one or more nights
becomes necessary, or
- where a stay additional to that
intended by you becomes necessary;
and
ii. transport between the airport
and place of accommodation (hotel
or other).
When the delay is at least five
hours and you decide not to travel
on the delayed flight, in addition
to the meals and communications
assistance described above, Alitalia
will offer you the reimbursement
within seven days (in cash, by electronic
bank transfer, bank orders or bank
cheques or, with your signed agreement,
travel vouchers and/or other services)
of the full cost of your ticket,
at the price at which it was bought,
for the part or parts of the journey
not made, and for the part or parts
already made if the flight is no
longer serving any purpose in relation
to your original travel plan, together
with, when relevant, a return flight
to the first point of departure,
at the earliest opportunity.
Alitalia will offer you the assistance
described above within the time
limits set out in paragraphs (a)-(c)
above with respect to each distance
bracket.
For the above purposes, "final destination"
means the destination on the ticket
presented at the check-in counter,
or, in the case of directly connecting
flights, the destination of the
last flight; alternative connecting
flights available shall not be taken
into account if the original planned
arrival time is respected.
The assistance described above will
apply without prejudice to any rights
you may have under applicable law
(including EU Directive 90/314 on
package travel) to further compensation,
although any such assistance granted
may be deducted from any such further
compensation.
This Notice is required by Regulation
EC 261/2004 of the European Parliament
and of the Council of the European
Union.
[Upon your request, Alitalia
will give you in written form the
contact details of the national
designated body for the enforcement
of the Regulation EC 261/2004 in
any particular case. Such body for
flights departing from an Italian
airport is ENAC (Ente Nazionale
per l’Aviazione Civile), located
in Rome, Viale del Castro Pretorio,
118 – 00185 / ITALY].
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Terms & Conditions of Carriage
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